how far in advance should i book?
Event set up dates and times are first booked first serve. To avoid disappointment of not having your event date or items available , we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.
can you come to the venue and tell me what i would need?
Yes, we can provide an onsite consultation. You can also take pictures, video and measurements and send us the details for a phone consultation.
HOW LONG DO BALLOONS LAST?
11” latex balloons generally last between 12-20 hours filled with helium, and about 1-2 days when treated with Hi-Float. Foil balloons last approx. 5-7 days. Air-filled balloons generally last for a couple of weeks, but will not float. Larger sizes of latex balloons can last multiple days and up to weeks!
Balloons used outdoors are subject to heat and weather!
what areas do you service?
As a San Angelo, Texas based company, our preferred service areas include but are NOT limited to Tom Green County. Please call to check availability for other surrounding areas.
how do i request a quote?
To get the process started, please fill out our contact form, email us or call 325.340.7042
do you have a delivery, set up and break down charge?
While most decor items includes a standard setup fee, a separate fee may be charged depending on the complexity of the installation and where special rigging, framework, or equipment is required. A strike charge is when we return and remove the decor (pop, pop, pop) and retrieve our equipment. This is not required for all decor items, but may be added to any order.
how do i pay?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. A deposit and a signed service agreement is required to secure your reservation. The balance is payable no later than one week before your event.
For schools, non-profits, and corporations, we understand a check may need to be processed for payment. Checks can be mailed to our home office and must be received 48 hours prior to delivery.
what is your cancellation policy?
Cancellations up to 1 week prior to event, will result in a credit of the non refundable deposit amount paid as store credit. Anything paid beyond the non refundable deposit will be refunded in full by check. Postponements up to 1 week prior to event, will result in the total amount paid being applied as a credit for the postponed date. Cancellations or postponements within 48 hours of event will result in forfeiture of any funds paid to Vivid Pop Events.